Privacy Policy - How We Protect Your Information

Our Commitment to Privacy

At lunaverithoq, we understand that your financial information is deeply personal. This privacy policy explains how we collect, use, protect, and share your information when you use our consultation services.

We are committed to maintaining the confidentiality and security of your personal data in accordance with Australian privacy laws and international best practices.

Information We Collect

We collect information necessary to provide effective financial consultation services:

• • Contact details including name, email address, phone number, and mailing address
• • Financial information relevant to your consultation needs and goals
• • Communication records including emails, phone consultations, and submitted forms
• • Website usage data including pages visited, time spent, and technical information

How We Use Your Information

Your information helps us provide personalized financial consultation services:

• • Delivering analytical reviews and personalized consultation services
• • Communicating about your account, services, and relevant financial topics
• • Improving our services and developing new features based on user needs
• • Complying with legal obligations and regulatory requirements
• • Protecting against fraud and ensuring platform security

Legal Basis for Processing

Under applicable privacy laws, we process your personal data based on:

We process your data primarily on the basis of contract performance and legitimate business interests, with explicit consent where required by law.: We process your data on the basis of consent and legitimate business interests.

How We Share Information

We limit data sharing to essential business purposes:

• • With service providers who help us deliver consultation services (under strict confidentiality agreements)
• • When required by law, regulation, or legal process
• • To protect our rights, property, or safety, or that of our clients
• • With your explicit consent for specific purposes

Data Security Measures

We implement comprehensive security measures to protect your personal and financial information from unauthorized access, use, or disclosure.

Our security protocols include encryption, secure server infrastructure, access controls, regular security audits, and staff training on data protection practices.

Your Privacy Rights

You have important rights regarding your personal information:

• • Request access to the personal data we hold about you
• • Request correction of inaccurate or incomplete information
• • Request deletion of your personal data (subject to legal obligations)
• • Request restriction of processing in certain circumstances
• • Request a copy of your data in a portable format
• • Object to certain types of data processing

Cookies and Tracking

We use cookies and similar technologies to improve website functionality and analyze usage patterns.

For detailed information about our cookie usage, please review our separate Cookie Policy. Cookie Policy

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law. Financial consultation records are typically retained for seven years after service completion.

Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18 years of age.

18+ only

Changes to This Policy

We may update this privacy policy to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through email or prominent website notice.

Contact Us About Privacy

For privacy-related questions, requests, or concerns, please contact our privacy team using the information below.